Terms of Service
Last updated: July 26, 2026. Reclera is a service of Calls Local LLC, a New Jersey limited liability company ("Reclera", "we", "us").
1Agreement
These Terms govern your use of the Reclera website and service. By creating an account, submitting a form, or using the service, you agree to these Terms on behalf of the business you represent. If you don't agree, don't use the service.
2The service
Reclera provides AI-assisted receivables outreach and document drafting for businesses. That includes automated voice calls and text messages placed in your company's name to your own customers regarding invoices you say are due, and drafted documents such as demand letters for detention, accessorials, and short-pays. You review and approve outbound letters before they are sent.
3Business use only; no consumer debt collection
The service is offered to businesses for business-to-business receivables only. It is not offered for the collection of consumer debt, and you agree not to use it for consumer accounts. We do not purchase, own, or take assignment of your invoices, and we are not a factor.
4No custody of funds
Payments from your customers are made directly to you on your existing payment rails. We never take custody, possession, or control of your funds, and we do not act as an escrow or payment processor.
5Your responsibilities
You are responsible for the accuracy of the invoices, rate confirmations, bills of lading, timestamps, contacts, and phone numbers you give us; for having the right to contact those parties; and for reviewing drafted documents before approving them. You authorize us to act as your automated assistant in communications with your customers for this purpose. You will not use the service unlawfully, abusively, or to harass anyone.
6Availability by jurisdiction
Recovery calling is currently available to companies whose customers are located in supported states, and we are expanding state by state. We may decline or pause outreach to any jurisdiction or account.
7Fees and billing
Fees are those shown on your selected plan at signup. Monthly plan fees are billed in advance and are non-refundable except where required by law. Where a plan includes a percentage of recovered amounts, that percentage is invoiced after funds are received by you. Plans may be cancelled at any time, effective at the end of the current billing period. We may change pricing on prospective notice.
8No legal advice, no guarantee of results
Reclera is not a law firm and does not provide legal advice. Drafted documents are business correspondence prepared at your direction. We do not guarantee that any invoice will be paid or that any amount will be recovered.
9Confidentiality and data
Each party will protect the other's non-public information. Our handling of your data is described in our Privacy Policy. You grant us the limited right to process your documents and records to deliver the service.
10Intellectual property
We retain all rights in the Reclera platform, software, models, prompts, templates, and brand. You retain all rights in your own data and documents.
11Disclaimers
The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
12Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of or relating to the service will not exceed the fees you paid us in the three months before the event giving rise to the claim.
13Indemnity
You will indemnify and hold us harmless from third-party claims arising out of the accuracy of the information you provide, your right to contact the parties you ask us to contact, and your use of the service in violation of these Terms or applicable law.
14Suspension and termination
Either party may terminate for convenience with notice, effective at the end of the current billing period. We may suspend or terminate immediately for non-payment or for use that we reasonably believe is unlawful or abusive.
15Governing law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey have exclusive jurisdiction over disputes.
16Changes
We may update these Terms. Material changes take effect on the date posted here, or at the start of your next billing period if they affect fees.
17Contact
Calls Local LLC, New Jersey, USA · hello@reclera.com